This policy describes sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting The Glasshouse Hotel you are accepting and consenting to the practices described in this policy.
The Glasshouse Hotel qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.
1. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?
The Glasshouse Hotel may collect and use information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience.
1.1. Information you give us.
You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Website for the purpose of making a Booking, sharing, displaying, hosting, publishing, transacting, uploading information or viewing pictures and includes other persons jointly participating in using the Services, including without limitation The Glasshouse Hotel Customers checking room availability on the Website, registering for The Glasshouse Hotel cancellation waiting list or booking a room at The Glasshouse Hotel.
1.2. Information we collect about you.
We collect two types of information from and about our Users, including information:
• by which you may be personally identified; and/or
• about your internet connection, the equipment you use to access our Services and your usage details (i.e. your Internet Service Provider).
1.3. The information we collect on or through our Services may include:
(i) Personal information: Your full name, email address and other information you may provide when completing your Booking, such as your address and mobile phone number. We collect this information in order to perform our contractual obligation towards you.
(ii) Preferences: Your preferences and settings such as time zone and language. We collect this information in order to provide you with a personalised experience.
(iii) Searches and other activities: The search terms you have looked up and results you selected. We collect this information in order to monitor our performance and improve our services.
(iv) Browsing information: How long you used our Services, which features you used, etc. We collect this information in order to monitor assess the performance of our services.
(v) Communications: Between you and The Glasshouse Hotel support staff regarding the Services. We collect this information in order to improve your customer service experience.
(vi) Transactional information: If you make payments or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions. We collect this information in order to perform our contractual obligations and complete your Booking.
The legal basis for the above processing is GDPR art. 6(1)(b), since the processing is necessary in order to enter into a contract and for the performance the contract (i.e. making a reservation).
2. HOW WE GATHER INFORMATION FROM USERS?
2.1. How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our Website, make a Booking or when you make a payment.
3. WHAT WE DO WITH THE INFORMATION WE COLLECT? HOW LONG DO WE COLLECT IT FOR?
3.1. Like other websites, we collect information to enhance your visit and deliver more individualized content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.
3.2. We will retain the information we collect from you for a period of five years. After the expiry of this period we undertake to delete any information we have collected from you.
3.3. Aggregate information and information that does not personally identify you, may be used in many ways. For example, The Glasshouse Hotel may combine information about your usage patterns on the Website with similar information obtained from other users to help enhance our site and Services (e.g., to learn which pages are visited the most or what features Users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually.
3.5. Certain third parties who provide technical support for the operation of our Website – our Web hosting service for example – may have access to such information. We will use your information only as permitted by law. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by the applicable law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities, whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.
4.1. SWAN RIVER LTD won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.
4.2. We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone.
4.3. If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
4.4. Certain third parties who provide technical support for the operation of our Website and our Web hosting service for example – may have access to such information.
4.5. If your personal data is transferred outside the EU/EEA, we will enter into EU standard contractual clauses approved by the European Commission prior to such transfer to ensure the required level of protection for the transferred personal data. If you require additional information and/or wish to obtain a copy of the standard contractual clauses (including relevant safeguards put in place), you can request this by contacting us as set out in section 10.
5. YOUR RIGHTS
5.1. Right to withdraw your consent
You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at firstname.lastname@example.org.
5.2. Right to change or review your information
6. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION.
6.1. We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
6.2. We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirements.
7.1. As mentioned, you may at any time review or change the personal information we maintain about you by contacting The Glasshouse Hotel. Upon your request, we will delete your contact information and personal data from our active databases.
8. CHILDREN’S PRIVACY
The Glasshouse Hotel does not knowingly collect personal information from children under the age of 18. If we learn that we have personal information on a child under the age of 18, we will delete that information from our servers. The Glasshouse Hotel encourages parents to go online with their kids.
9. OTHER PROVISIONS
9.1. Changes to This Policy
9.2. Governing Law
10.1. The Glasshouse Hotel is controlled, operated and administered entirely within the Republic of Ireland.
10.2. If you are accessing The Glasshouse Hotel Website from another jurisdiction, please be advised that you are transferring your personal information to The Glasshouse Hotel in the Republic of Ireland and, by using the Website or making a Booking, you consent to that transfer and to abide by the applicable laws concerning your use of the Website and your agreements with us.
Address: Swan Point, Abbeyquarter North, Sligo, F91 NCA4, Ireland
Telephone: +353 (0)71 919 4300